Practical Problem Solving
Albert Einstein said once: “We cannot solve our problems with the same thinking we used when we created them”. The problem solving and Decision making training will help you discover new ways of thinking in order to solve easier the problems.
The Problem solving and Decision making process is universally applicable to everyone (working at any level in organizations) who is searching for the true cause of a problem by organizing and analyzing key factual information and especially for quality, engineering, production and logistics areas.
Why do you need this training ?
- You will learn how to distinguish root causes from symptoms;
- You will be able to identify the right solution for the right problem;
- You will improve your analytical thinking;
- You will learn how to improve the abilities to use a common language in a collaborative problem-solving process;
- You will be able to apply this concept on the job, in order to obtain effective results for the organization;
Problem solving approach; How to select the team?; What does the real root cause mean? Where to start from, when analyzing a problem? How to collect data? How should the Problem Solving sessions be moderated?
Describe the problem
State the problem (How to define correctly the effect of a problem); Specify the problem (using IS – IS NOT method)
How to keep the containment actions under control? Containment levels (stock control, line containment);
Root Cause analysis
Why made? vs Why shipped? Use Ishikawa (cause-effect) diagram to identify possible causes; Use 5 Why methodology to identify possible causes; Use Brainstorming technique to identify possible causes.
Confirming the True Cause
Determine the most probable cause – Which cause has the fewest, simplest, and most reasonable assumptions? Verify assumptions, observe, experiment or try to fix and monitor; How can we demonstrate the cause-effect relationship? When corrective action is taken, how will the results be checked?
Implement the corrective actions – how to validate the right improvement options based on the following criteria: effectiveness, easy to implement, cost; How to follow – up the result methods; How and why to define prevention methods and actions;
The Basic Ingredients of Decision-Making; the Three Kinds of Decisions; The Ingredients of Good Decision-Making; Traps in making decisions; What should you do if you take a Bad Decision?
Define the needed decision and develop objectives
What do we need to decide? What short and long term results do we want? What kind of constrains do we have?
Generate alternatives and make decision
Generate and compare alternatives; Assess risks based on probability – impact analysis; Make a decision.
Investments: 300 EUR / person
Early bird: 250 Euro/person (sign up until 10th of June 2019)
Group discount: 5% (minimum 3 participants)
Discounts don’t exclude each other.
The specified amount includes lunch, coffee, all required materials and the participation diploma The specified amount does not include VAT.