Practical Problem Solving

Albert Einstein said once: “We cannot solve our problems with the same thinking we used when we created them”. The problem solving and Decision making training will help you discover new ways of thinking in order to solve easier the problems.

The Problem solving and Decision making process is universally applicable to everyone (working at any level in organizations) who is searching for the true cause of a problem by organizing and analyzing key factual information and especially for quality, engineering, production and logistics areas.

Why do you need this training ?

  • You will learn how to distinguish root causes from symptoms;
  • You will be able to identify the right solution for the right problem;
  • You will improve your analytical thinking;
  • You will learn how to improve the abilities to use a common language in a collaborative problem-solving process;
  • You will be able to apply this concept on the job, in order to obtain effective results for the organization;

Training content

General remarks

Problem solving approach; How to select the team?; What does the real root cause mean? Where to start from, when analyzing a problem? How to collect data? How should the Problem Solving sessions be moderated?

Describe the problem

State the problem (How to define correctly the effect of a problem); Specify the problem (using IS – IS NOT method)

Containment actions

How to keep the containment actions under control? Containment levels (stock control, line containment);

Root Cause analysis

Why made? vs Why shipped? Use Ishikawa (cause-effect) diagram to identify possible causes; Use 5 Why methodology to identify possible causes; Use Brainstorming technique to identify possible causes.

Confirming the True Cause

Determine the most probable cause – Which cause has the fewest, simplest, and most reasonable assumptions? Verify assumptions, observe, experiment or try to fix and monitor; How can we demonstrate the cause-effect relationship? When corrective action is taken, how will the results be checked?


Implement the corrective actions – how to validate the right improvement options based on the following criteria: effectiveness, easy to implement, cost; How to follow – up the result methods; How and why to define prevention methods and actions;


The Basic Ingredients of Decision-Making; the Three Kinds of Decisions; The Ingredients of Good Decision-Making; Traps in making decisions; What should you do if you take a Bad Decision?

Define the needed decision and develop objectives

What do we need to decide? What short and long term results do we want? What kind of constrains do we have?

Generate alternatives and make decision

Generate and compare alternatives; Assess risks based on probability – impact analysis; Make a decision;

Investments: 350EUR / person
Super Deal: 45% discount (193 Euro/person) – (sign up until 15th of November 2019)
Early bird: 30% discount (245 Euro/ person) (sign up until 22nd of November 2019) + Group discount: 50% (175 Euro) discount for the third participant.
The specified amount includes lunch, three coffee break, all required materials and the EMC participation certificate.
The specified amount does not include VAT.