Practical Problem Solving

The problem solving and Decision making training will help you discover new ways of thinking in order to solve easier the problems.

The Problem solving and Decision making process is universally applicable to everyone (working at any level in organizations) who is searching for the true cause of a problem by organizing and analyzing key factual information and especially for quality, engineering, production and logistics areas.

Why do you need this training ?

  • You will learn how to distinguish root causes from symptoms;
  • You will be able to identify the right solution for the right problem;
  • You will improve your analytical thinking;
  • You will learn how to improve the abilities to use a common language in a collaborative problem-solving process;
  • You will be able to apply this concept on the job, in order to obtain effective results for the organization;

Training content

General remarks

Problem solving approach; How to select the team?; What does the real root cause mean? Where to start from, when analyzing a problem? How to collect data? How should the Problem Solving sessions be moderated?

Describe the problem

State the problem (How to define correctly the effect of a problem); Specify the problem (using IS – IS NOT method)

Containment actions

How to keep the containment actions under control? Containment levels (stock control, line containment);

Root Cause analysis

Why made? vs Why shipped? Use Ishikawa (cause-effect) diagram to identify possible causes; Use 5 Why methodology to identify possible causes; Use Brainstorming technique to identify possible causes.

Implementation / Verification / Prevention corrective actions

Decision Making, Risk assessment Lessons Learned


Investments: 330 Euro / person / 2 days
Super Deal: 35% discount – 215 Euro / person – (sign up until 30 th of January 2020)
Early bird: 25% discount – 245 Euro / person – (sign up until 13nd of February 2020)
Group discount: additional 5% discount / group (min 3 persons).
The specified amount includes lunch, three coffee break, all required materials and the EMC participation certificate in English language.
The specified amount does not include VAT. The VAT for individuals will be discounted.